Change Management
What are the benefits of Change Management Process
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Improved alignment of IT services to business requirements
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Increased visibility and communication of Changes to both business and service-support staff
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Improved risk assessment
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Reduced adverse impact of Changes on the quality of services and Service Level Agreements (SLAs)
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Improved assessment of the cost of proposed Changes before they are incurred
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Fewer backed-out Changes, also back-outs performed more efficiently and effectively
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Improvements in Problem and Availability Management as they are able to use valuable management information relating to changes accumulated via the ITIL Change Management Process
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Increased productivity of Users as less disruption and higher-quality services
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Increased productivity of key personnel, reduced number of urgent Changes and the back-out of erroneous Changes
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Greater ability to absorb large volume of Changes
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Enhanced business perception of IT, improved quality of service and professional approach
Change Categories
Standard change : security patch, printer replacement, users moving

Normal change : Neither a standard change nor an urgent change

Emergency change : to resolve a Major Incident or implement a Security patch
