ITAM Consulting

Change Management

What are the benefits of Change Management Process

• Improved alignment of IT  services to business requirements

• Increased visibility and communication of Changes to both business and service-support staff

• Improved risk assessment

• Reduced adverse impact of Changes on the quality of services and Service Level Agreements (SLAs)

• Improved assessment of the cost of proposed Changes before they are incurred

• Fewer backed-out Changes, also back-outs performed more efficiently and effectively

• Improvements in Problem and Availability Management as they are able to use valuable management information relating to changes accumulated via the ITIL Change Management Process

• Increased productivity of Users as less disruption and higher-quality services

• Increased productivity of key personnel, reduced number of urgent Changes and the back-out of erroneous Changes

• Greater ability to absorb large volume of Changes

• Enhanced business perception of IT, improved quality of service and professional approach

Change Categories

Standard change : security patch, printer replacement, users moving

Normal change : Neither a standard change nor an urgent change

Emergency change : to resolve a Major Incident or implement a Security patch