Change Management

What are the benefits of Change Management Process

Improved alignment of IT services to business requirements
Increased visibility and communication of Changes to both business and service-support staff
Improved risk assessment
Reduced adverse impact of Changes on the quality of services and Service Level Agreements (SLAs)
Improved assessment of the cost of proposed Changes before they are incurred
Fewer backed-out Changes, also back-outs performed more efficiently and effectively
Improvements in Problem and Availability Management as they are able to use valuable management information relating to changes accumulated via the ITIL Change Management Process
Increased productivity of Users as less disruption and higher-quality services
Increased productivity of key personnel, reduced number of urgent Changes and the back-out of erroneous Changes
Greater ability to absorb large volume of Changes
Enhanced business perception of IT, improved quality of service and professional approach