Curriculum Vitae

IT ASSET MANAGER 

IT SERVICE DESK MANAGER

IT CHANGE MANAGER 

CV

Yannick Labbé

Rue Maunoir 15, 1207 Geneva

Geneva area - Switzerland

Phone: +41 78 686 09 47  

Email: yal.gva@gmail.com

Bringing a structured methodology and led change management activities relying on PMI and ITIL Best practices allowing to robotize processes.

● IT asset manager expert with successful experience to optimize, organize,

reduce IT cost center by implementing ITIL processes and IT software management. ITIL foundation certified.

Up to 1200 workstations and 600 servers.

 

● Driving team to deliver high performance, operational excellence and

best ITIL practices. Recognized for designing IT processes leveraging the

5 PMP steps (initiation, audit planning, execution, control/quality and closure)

Up to 6 reporting lines.

 

● Agility to operate ITIL, ITAM, ITSM projects in multiple organizations

and sectors Banking, Trading, Outsourcing, IT aftersales, building industry

with always a high customer focused mindset. (all levels up to VIP / board)

Up to 100% end user satisfaction

Areas of expertise

  • IT service Cost reduction

  • IT assets management

  • Project management

  • IT management

  • Windows, Citrix

  • Team leadership    

  • ITIL implementation

  • IT Cost reduction

  • IT service desk expert

  • BMP 

Yannick has managed successfully an entire project of ISTM (ITSM/GLPI). His high discipline on key processes has allowed to keep up to date an exhaustive inventory of IT assets. I highly recommend Yannick for his ITAM skills.

Anthony Payot

Head of IT & Logistics

Unigestion

Yannick is very customer focus and an excellent team leader. We worked together on many projects over 2 years with very positive results and customer satisfaction. Adding to this, Yannick is very pleasant and has an excellent relationship.

Olivier Yagmourian

PMPIT PMO

Unigestion

Thanks to Yannick, I was able to optimize considerably the management of my infrastructure and the associated processes because he was able to find and implement the ideal tool.

 

Nicolas Corbin

Senior IT Infrastructure Architect, IT Infrastructure Monitoring Expert

Sopra Steria

PROFESSIONAL EXPERIENCES

IT Assets Manager, IT service desk                                                                                                                             2014 - Present

Unigestion, Asset Management, Geneva

● Managed ITSM project (increasing of 30% IT service productivity)

● Implemented Change Management Processes into ITSM

  • Communication and Training for change management

  • Impact analysis, rollback plan, approval, ticket links, SLA

  • Release management

● Administrated ITSM software  (GLPI),ITIL implementation

● Dicreased the queue of request near to 0

● Worked closely with compliance department to be ITIL complient

● Audited of existing implementation processes, identification of the critical points,

implementation of remedial actions.
● Implementation of Quality improvement in close collaboration with

the service manager, the projects and production teams.

● Performed as System Administrator, managing all new ADAccounts

(optimize account creation time by 50 %)

Yannick put in place the ITSM and adapted the product/processes in order to match with the quality/security/operations requirements. Focused on delivery and satisfaction, he was committed on delivering this project. He succeeded in it, on time, in a complex context. It was a pleasure to work with him; he is able to adapt himself to strong temper personalities that he always serve with smile!

Chief information security officer

Unigestion

IT after sales manager                                                                                                                                                         2012

 Devillard, Printers selling, Geneva

● Supervised and trained a team of 6 technicians in customer support operations,

planning and procedures decreasing project execution time by 30%.

● Reduced customers requests after sales

● Optimized project management processes

● Simplified and clarified invoices for customers

IT Assets manager, IT service desk manager                                                                                                                    2006-2011

Bechtle for Total Trading SA, Deutsche Bank, RTS (Geneva)

● Led a team of 6 technicians to provide a high-level service

● Implemented ITSM / CMDB to inventory all IT Assets

● Directed many projects (IT software migration, users moving)

● Administrated servers and users account

● IT Support – Deutsche Bank

● Piloted for workstations migration project - TSR (1200 workstations)

Yannick is a key asset to an IT Team. We worked together in a very efficient way. Yannick has a service oriented approach that facilitates service delivery. Working with Yannick was also very pleasant since he is a reliable and joyfull person.

Olivier COLLON

IT Operations Manager at TOTSA TOTAL OIL TRADING SA

IT MANAGER                                                                                                                                                                      2002-2005

Novarina, France

● Organized IT department (IT hardware standardization, server management)

● Supported and trained users

● Administrated servers (windows, mail, anti-virus)

● Deployed ITSM solution with cmdb

Organize IT service department by elaborating processes and bring ITSM software to manage request, inventory management.

EARLY CAREER

Production Manager, Head of IT                                                                                                                                    1993-2002

MSTC, France     

● Created IT environment from zero (infrastructure, operations, help desk)

● Responsible for six foremans, two storekeepers, 100 workers

● Planned 40 orders per day for 100 workers

● Negotiated as purchase manager all orders of the manufactory

● Controlled product quality

● Oversight stocks

EDUCATION

Corporate :  

Managing App and Desktop Solutions with Citrix XenApp and XenDesktop          

Westbourne academy (3 months of intensive courses and FCE exam)           

Training Project Manager Professional ( IT training academy)                 

Training team leading                                                                                       

Training Nexthink –Geneva (Totsa)                                                                 

Training Windows 7 – Geneva (IT-Training Academy)                                          

English training –SL&C – Geneva (2007 - 2009 - 2011)                                         

Training advanced Landesk – (Totsa)                                                                     

Training IT administrator Servers / LAN Windows NT4/ 2000  - IB Formation – PARIS   

Training IT technician advanced - CEGOS – PARIS                                          

 

Degree : 

BACCALAUREAT G2 (Accounting – Management - IT) - Ets. PIGIER - LE MANS (maturité)           

2016

2013

2013

2011

2010

2010

2009

2008

2002

2001

1993

PERSONAL

Nationality, status:    French (3 kids, 16, 8 & 5 years) – B permit  (C sept 2017)     

Date of birth:            December 31st, 1973

Language:                French (mother tongue), English (fluent)

Voluntary:                GLPI community help                          

Sports:                     Tennis, judo.

2002 - 2017

REFERENCES

Mr Anthony Payot

Head of IT - Unigestion

Geneva

Mr Stefano Dotta

Head of IT operations

Total Trading SA

Geneva

Nathalie Dupraz

Service Manager - Bechtle

Geneva

Mr Olivier Collon

IT Operations Manager

Total Trading SA

Geneva

© 2016 by Yannick Labbé