Communication plan

Planning
Must be calculated depending on company size, IT assets, IT software already existing, IT inventory already existing, Business needs.
Create a table with sites / number of workstations / servers / network / appliances / printers / phones / mobiles / laptop...
This project answers to many requirements including :
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Improve IT service desk
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Provide a unique IT software managing operations
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Have KPI to make statistics
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Have an IT assets inventory
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Centralize all IT information
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Manage, licences, IT contracts, IT assets,
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Have a secure login
Milestones list
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- Acceptation of the project by the sponsors
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- Define the project team
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- Find a php/my sql developer
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- Kick off the project
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- Schedule and plan the project
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- Design the infrastructure
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- Create a test environment
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- Install Fusioninventory and GLPI software according to the step 6
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- Export data from intranet to GLPI
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- Setup fusioninventory and GLPI
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- Make a demo
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- Finalize the implementation
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- Develop the features according to the requirements
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- Migrate the solution from test to production
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- Close the project
Constraints
Quality constraint : The ITSM objective is to bring answers to all requirements
Cost constraint : According to the ITSM budget, it is important to respect the resources budget to start to use the ITSM
Key success factor
Project completed on time
Budget on line
Resources workload correctly estimated and used
Users experience
Documentation completed
Unigestion CI is entirely loaded
