Communication plan

Planning

Must be calculated depending on company size, IT assets, IT software already existing, IT inventory already existing, Business needs.

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Create a table with sites / number of workstations / servers / network / appliances / printers / phones / mobiles / laptop...

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This project answers to many requirements including :

• Improve IT service desk

• Provide a unique IT software managing operations

• Have KPI to make statistics

• Have an IT assets inventory

• Centralize all IT information

• Manage, licences, IT contracts, IT assets,

• Have a secure login

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Milestones list

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1. - Acceptation of the project by the sponsors

2. - Define the project team

3. - Find a php/my sql developer

4. - Kick off the project

5. - Schedule and plan the project

6. - Design the infrastructure

7. - Create a test environment

8. - Install Fusioninventory and GLPI software according to the step 6

9. - Export data from intranet to GLPI

10. - Setup fusioninventory and GLPI

11. - Make a demo

12. - Finalize the implementation

13. - Develop the features according to the requirements

14. - Migrate the solution from test to production

15. - Close the project

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Constraints

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Quality constraint : The ITSM objective is to bring answers to all requirements

Cost constraint : According to the ITSM budget, it is important to respect the resources budget to start to use the ITSM

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Key success factor

Project completed on time

Budget on line

Resources workload correctly estimated and used

Users experience

Documentation completed

Unigestion CI is entirely loaded