ITAM Consulting
Crayon & ServiceNow

ITAM Advisory

ServiceNow SAM Pro Implementation

  • Cost savings & managing licenses in ServiceNow
  • Crayon New Dashboard for Compliance, Control & Cost savings
  • Support for ITOM Discovery, inventory connectors
  • License Optimization on Software usage
  • SaaS app integration assistance
  • CMDB Health and data quality checks
  • Cloud Cost Management configuration
  • Software License Management Lifecycle
  • Effective License Position (ELP) on Microsoft,  Oracle, IBM, SAP, and VMware
  • ITAM Health Checks & Application Portfolio Management

ServiceNow

SAM Pro is a relatively new entrant in the SAM market, but in a very short period of time they have gone to become a leader in the Magic Quadrant per the Gartner 2022 SAM Tools Report.

The ServiceNow® Software Asset Management (SAM Pro) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.

  • Head Quarters: Santa Clara, California, U.S.
  • Pros: Intuitive and easy to start for beginners, excellent support.
  • Licensing model: Subscription Unit
  • Products offered: Software Asset Management Professional, Software Asset Management Enterprise
  • IBM capable: IBM’s Authorized SAM Provider (IASP) program
  • Oracle capable: Database, Database options and Fusion Middleware
  • SAP capable: Subscription Unit
  • SAM verified rating: Gartner: 4.2/5 (95 reviews)

Offering

  • Interface Check
    • Interface Health Check
    • Identify missing or broken agents
    • Identify missing software inventory data points and transactions
  • Entitlements
    • Normalize Entitlements
    • Add new licenses and contracts
    • Clear new entitlements
    • Apply upgrade and downgrade rights
  • Installations
    • Normalize Deployments
    • Normalize signatures coming out of various end points to high level product name
    • Identify and calibrate suite products
  • Final Calibrations
    • Apply upgrade and downgrade rights
    • Create final compliance report

Flexera

The core of Flexera’s SAM offering is FlexNet Manager, which is available as a suite or individual modules. These modules include FlexNet Manager for Clients, for Data Centers, for SAP Applications and for Engineering Applications.

Flexera offers a depth of vendors and products. Also, recently they have added support for SAAS and cloud.

  • Head Quarters: Itasca, Illinois, U.S.
  • Pros: Flexible, customizable, maintains license compliance, accurate data, and easy cloud management.
  • Cons: Poor customer service, steep learning curve, time-consuming initial setup.
  • Licensing model: Per device
  • Products offered: Flexera One ITAM, FlexNet Manager Suite or FlexNet Manager for SAP, SaaS Management
  • IBM capable: IBM’s Authorized SAM Provider (IASP) program
  • Oracle capable: Database, Database options, and Oracle Fusion Middleware
  • SAP capable: Per SAP user
  • SAM verified rating: Gartner: 4.2/5 (292 reviews)

Offering

  • Interface Check
    • Interface Health Check
    • Identify missing or broken agents
    • Identify missing software inventory data points and transactions
  • Entitlements
    • Normalize Entitlements
    • Add new licenses and contracts
    • Clear new entitlements
    • Apply upgrade and downgrade rights
  • Installations
    • Normalize Deployments
    • Normalize signatures coming out of various end points to high level product name
    • Identify and calibrate suite products
  • Final Calibrations
    • Apply upgrade and downgrade rights
    • Create final compliance report

Snow

Snow is a leader in the Magic Quadrant per the Gartner June, 2020 SAM Tools Report.

Snow offers strong support for traditional SAM objectives, including software license compliance, and optimization of vendors such as Microsoft, Oracle, IBM and SAP, while adding capabilities to support cloud consumption management.

  • Head Quarters: Stockholm, Sweden
  • Pros: Fast to deploy, simple to operate, excellent customer support.
  • Cons: Slow and crashing reporting, steep learning curve, outdated UI.
  • Licensing model: Per device
  • Products offered: Snow Adoption Tracker, Snow Spend Optimizer, Snow Opti- mizer for SAP Software
  • IBM capable: IBM’s Authorized SAM Provider (IASP) program
  • Oracle capable: Database and Database options
  • SAP capable: Per SAP user
  • SAM verified rating: Gartner: 4.5/5 (305 reviews)

Offering

  • Interface Check
    • Interface Health Check
    • Identify missing or broken agents
    • Identify missing software inventory data points and transactions
  • Entitlements
    • Normalize Entitlements
    • Add new licenses and contracts
    • Clear new entitlements
    • Apply upgrade and downgrade rights
  • Installations
    • Normalize Deployments
    • Normalize signatures coming out of various end points to high level product name
    • Identify and calibrate suite products
  • Final Calibrations
    • Apply upgrade and downgrade rights
    • Create final compliance report

USU

USU License Management (SmartTrack) has optimized software and cloud licenses in large Global Fortune 500 companies. The platform is built for enterprises with many employees to manage data centers that stretch globally. It directly integrates with your tools and systems that are already in place, and easily scales in large environments.

  • HQ location: Möglingen, Germany
  • Pros: Highly customizable, user-friendly, excellent support, quick, and easy to deploy.
  • Cons: Requires experience to drive value, outdated GUI.
  • Licensing model: Per device, per FTE or managed accounts of dedicated SaaS vendors, per managed Oracle server
  • Products offered: USU License Management, USU Discovery, USU Oracle Opti- mization, USU SAM Analytics, USU Optimization for SAP, SaaS Optimization
  • IBM capable: IBM’s Authorized SAM Provider (IASP) program
  • Oracle capable: Database, Database options and Fusion Middleware
  • SAP capable: Per SAP user
  • SAM verified rating: Gartner: 4.4/5 (124 reviews)

Offering:

  • Interface Health Check
    • Identify missing or broken agents
    • Identify missing software inventory data points and transactions
    • Monitor feeds from various systems into LIMA/SmartTrack
  • Normalize Entitlements
    • Add new licenses and contracts
    • Clear new entitlements
    • Apply upgrade and downgrade rights
  • Normalize Deployments
    • Normalize signatures coming out of various end points to high level product name
    • Apply metric engines to relevant products
    • Clear deployments
    • Identify and calibrate suite products
  • Reconciliation
    • Create final compliance position to show overage and under utilization

sam tool custom

SAM tool’s need continuous care and maintenance.

Assistance in:

  1. Interface health check
    • Periodically we compare agents/data reported vs other sources in your environment to make sure your SAM tool coverage is at 100% and all endpoints are reporting into the SAM tool
  2. Publisher Onboarding and clearing
    • Daily or as a batch assist in loading/clearing all the entitlements from your procurement system like SAP, Ariba, etc
  3. Deployment clearing
    • Clearing deployment signatures
    • Applying downgrade/parallel use rights
    • Applying specific contract terms and conditions
  4. Remote management of your SAM tool
    • Daily monitoring/troubleshooting input data feeds
    • Daily status reporting
    • Running daily automated cron jobs, etc.
    • Monitoring agent health

License Optimization Insights with ServiceNow

SAM Tool Automation

Our consultants specialize in robust automation practices with SAM tools, including ServiceNow, Snow, Flexera, USU, and custom solutions.

Software Asset Management

Enhance control and efficiency through Software Asset Management (SAM). Our solutions simplify tracking, ensure compliance, and optimize processes for a smooth operational experience.

Ready to transform?

Accelerate your organizational success! Reach out for a quick demo of our consulting services and effective SAM tool implementation.

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ITAM Consulting for ServiceNow platform